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Anonymous
Put a property up for sale with yopa, who initially over-valued the property, so no interest at all. After a month, told them to knock £10k off the price, then started to receive interest (4 separate potential buyers, a week apart each). However, each time, they would reschedule the viewing for the next day, and then, the morning of that re-arranged day, they would cancel with 'no reason given', never to be heard from again. One time maybe, but 4 times with exactly the same pattern? Suspicious, to the point where I doubt those 'potential buyers' even existed in the first place. The yopa agent was lazy, to the point where we had to tell them to make additions to missing information on the listing, which could take days at a time...and that's if they even bothered to reply to our initial messages or reminder messages and ignored/missed calls. After having enough of the stupid games they were playing, we requested to pull the property from the listing. Of course, as soon as that was done, the yopa payment team was straight onto us, demanding the money from us as we removed our property (vs the pay later option if the property had stayed up). After a week (having, regrettably, already made the payment despite them not doing anything beneficial for us), the yopa payments called us AGAIN, demanding payment. Explained it had already been made, and they said they will confirm but will call back if they can't see it. They didn't call back. Amazing how efficient their payments team is, but their actual sales/customer service team are borderline useless. We missed out on our dream property due to yopa, otherwise we would be in our new home by now. Please, for your own peace of mind, AVOID!
5 months ago
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YOPA has a 1.5 average rating from 470 reviews

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