AVOID AVOID AVOID If I could give -5 stars I would. We were buying a house that was being sold through Yopas estate agent Neil Challinor in Tewksbury. To put it politely, he does the bare minimum and even that is lazy. Right at the start of the process they make you pay £85 to sign into their portal, which does absolutely nothing and if you try to communicate with someone on there it will go nowhere. We’re 5 months on from signing up to the portal and still to this day have no had replies to our messages on there. We tried to avoid contact with yopa and all costs and ended up contacting the sellers directly, which I honestly believe saved the sale for us. After multiple lies and excuses from Neil, we decided that if this house was to be ours, we had to do it ourselves. Neil refused to arrange a plumber to come and service the boiler and ended up asking the sellers to arrange. Luckily for us they were very understanding people and helped us with every ask. This should have been what Neil was paying them for!! The day we exchanged keys was the most anticlimactic day and sadly did not go the way you imagine it. When keys had been released Neil didn’t have time ti come and exchange and was no where to be seen. Instead the sellers had to arrange to leave us keys in a lock box and grant us access to the garden!! We are now 3 weeks into being in our new house and Neil STILL HAS OUR KEYS!! And Neil, if you read this, pop the keys in the letterbox please, or I will take it further. Thank you