Four different agents in quick succession, all of whom offered differing advice. No warning that changes were about to happen nor any 'hello' from the new agents who arrived. No checks on whether clients had the necessary funds in place, no follow-up with potential buyers during the sales process. Papers sent to the wrong person (someone who had withdrawn an offer instead of the current client). I was left to do the apologising and explaining. I complained about poor service in writing and it was bated off to the agent, who i was told would be in touch. He never was, and no real response to my complaint was ever made. A truly terrible service. I ended my relationship with them and had a much better response from a high street agent. I am now in the process of complaining again about the fact that they STILL want to charge me for the useless service I received. Judging from past experience, I am not hopeful of any kind of decent response.