The agents are never available at times that suit potential buyers. They don't keep you updated on what is happening, they don't respond to messages through the site, and they change arrangements at the drop of a hat. As it's my money they are chasing, I find this attitude rude, sloppy, and unprofessional. I complained to a very polite man on the Yopa number who said they charge only £1500 per property, and they are therefore inundated with properties to sell. My complaint is that it's my money they are chasing and I want better value and people who can fit in with my schedules, not agents who demand I fit in with theirs.