Having agreed to a full sales package whereby the agent carried out the viewings, I feel the service has been, to say the very least, appalling. There are four weeks left of my sixteen week contract. I have only received one phone call after first viewing to provide feedback re an offer, but buying still has to sell. I received an offer via another viewer which I forwarded on to the agent. I informed said agent that I wouldn’t accept it. The same gentleman viewed another 2/3 times yet the agent did not provide me with any feedback from the buyer. Did he negotiate for me?? I have no idea! Three potential buyers on two separate dates arrived at the property but these were not on my yopa calendar. I know this as neighbours have informed me. On one occasion I was able to go over to complete the viewings myself. I’ve had emails from someone asking if the house is sold as she had been trying to request a viewing and her request had not been acknowledged. She explained that she was in urgent need of purchasing a property so had decided to email me directly. When I informed the agent he said he would check. Apparently, as he was checking, her request came through at the same time. Either the website is not updating/syncing correctly or I’m being fobbed off. While the property was still inhabited by my tenant and viewing were being agreed by the tenant, the agent did not arrive at the allotted time. My tenants parents, who were awaiting the agents arrival, had to collect grandchildren from school so had to leave. In regard to the yopa website; this has at times shown multiple viewing by the same potential buyer for the same date and time. Is this the agent not maintaining the diary correctly or webpage errors? Trying to access the website via a phone is almost impossible as it will more often, not load for me to view anything. I have not been provided with the service outlined on your website and the contract has not been adhered to by Yopa.