Dreadful estate agent. The agent who's supposed to do viewings turned up to the first one after the potential buyer whilst still on her phone - incredibly unprofessional - so she was told we would do future viewings, but she ignored that arranged another one at ridiculously short notice despite being told specifically not to do that. The EPC certificate still isn't loaded after 6 weeks even though we've chased. And the portal seems very poor - calendar functionality for the seller is meaningless and no easy way to contact buyers to arrange viewings. Basically they don't do the things they should, and interfere in the things they've been told to leave alone. Will never use them again and advise others to stay away.