I am a cash buyer. Wanted to view a property and had to request date and time online. Received a generated email saying the representative would be in touch... didn't hear anything until a week after the date requested (2 weeks in total) and then just an email stating 'the representative has declined your request'. No explanation, no request to rearrange. Disgusting way to run a business. Feel sorry for the vendors as they have lost a potential sale with no chain. Had the same with another online estate agent. Their fee may be less than a traditional EA but you know what they say about paying peanuts.....