Similar complaint to 'Anonymous' 1 week ago. I am a cash buyer looking for buy to let property, called YOPA call centre to arrange a viewing, set a time and date and I was told a local agent would be in touch. Got login details to YOPA hub and could see the agent who had been appointed. Heard nothing at all after that, eventually the evening before the viewing I sent the agent a message on the hub, asking if viewing was still on, got a reply saying they were trying to contact the tenant to arrange viewing. Sent another message on the morning of the viewing to see if it was still going ahead, got a message back from the agent saying still not arranged but it might be better if I contact the seller direct as they might be more proactive in organising a viewing.......what is the agent for?? No shocks the viewing did not happen and no message to cancel it. I feel sorry for any vendor trying to sell a property via this online, useless company, you cannot get customer service from a company that farms out their work to anonymous agents who i doubt they have ever met.