After 4 weeks of YOPA's appalling and incompetent resolution team - they offered a refund of my fee. I have had to submit in excess of 40 hours plus of emails, Subject Access requests and a formal Letter of Objection. It would appear from their letter feel it is OK for an agent to do an advert from their hospital bed if the agent after an emergency admission "because they agent feels they can carry the workload".. WTF They also think it is appropriate that their agent tries to sell you into their network marketing business as the first initial meeting "because it is a mutually agreeable conversation" again WTF. I received a laughable final viewpoint today. I am so thankful I do not work for YOPA and have create such tosh (I wanted to use another word but...) . They did agree to lose a house sale did justify a refund (OMG ... really?)- after initially naming it an inconvenience. PLEASE PLEASE PLEASE review the agent. This company hides behind its T&C's and does not offer an estate agency experience. USe purple bricks - these are a bunch of clowns minus the laughs... !