Will never consider using Yopa to buy or sell ever. Their agent, Lauren, was extremely rude at every opportunity, belittling me and being short via email and on the phone. She was interested in her commission and nothing else - pretty understandable, but being polite wouldn't have cost her anything. Due to Yopa's distinct lack of understanding of how property sales work, we eventually pulled out of the purchase because the vendor wasn't advised appropriately on their property and their expectations were set way too high from the off. I'll be going back down the traditional estate agent route as you get experienced professionals and less of an Ebay-style bidding war, accompanied by a really poor attitude. Great TV ads - shame you don't deliver a 'smooth move'!