Conned into leaving our house insecure The agent asked us to leave a door key and go out so she could show people round and get a feel for the potential buyer. This appointment was never put on the YOPA hub. The agent later told us the potential buyer was put off by loud music from next door but when we watched the cctv to find out what kind of buyer/family they were - we found only 1 person came, let themselves in and searched our house and fridge (never included in the sale!), switched the light on and left in on for approx 10 minutes at 11:30 am!!! She later left and took the key with her - this was well over 24 hrs ago and we still do not have it back, and have no idea who this woman was! YOPA were originally disturbed by this but the agent reckoned this was an "assistant viewer" which YOPA had no idea about! Later - YOPA decided this as all fine and could have our money back for the agents fees as were within the 14 day period, and not because there was anything wrong!!! The police are involved as an unknown person is running round with our door key and we are having to keep keys in the locks inside all the time and get the locks changed tomorrow (Monday). We have a crime number from the police but YOPA still believe all is satisfactory. 1 - nothing ever came up on the hub regarding more viewings today (Sunday 12 May) - but there were meant to be 2 more today!! 2 - agent implied she came and viewer not interested 3 - We had paid £300 for accompanied viewings 4 - she abused our trust by not advising us anyone else would be coming and giving a stranger free access to our house and then lying about the "viewer" 5 - YOPA reckon the viewer was put off previously by loud music from the property next door and therefore this unknown woman had no business even attending our house, and the agent should should have informed us, instead of advising that she was waiting for website feedback! 6 - when we complained to YOPA - even though the police are involved - YOPA do not believe there is anything wrong with this situation! We have CCTV and multiple texts to back this up, so clearly if you do not have CCTV - you ave no idea at all who is walking about your house! Added 13 May 2019 - key missing since 11.30 Saturday (2 days ago) - we took the house off the market with YOPA on Saturday but we have STILL not had the key back!! Today the area director Chris called me and advised that the proposed viewer had called the agent on Saturday am and advised that she could not make it as she was called in to work at short notice, however the same agent is the one who text me Saturday afternoon to say that the viewer was put off by loud music from next door!!! (This text was approx 4 hrs after the "viewing") The viewer was clever to give feedback to a viewing they never attended and yet YOPA showed there was 1 completed viewing! How can it be complete if the viewer never turned up? Either this was the unaccompanied viewer and were lied to about who she was, or it was an assistant no-one at YOPA knew existed and the agent lied to us about feedback!! YOPA have clearly inaccurately recorded their stats as they show a complete viewing when no-one even turned up!! (Or did they??) Anyone out there make any sense of this? I can't!! The worst part is that the area director said this is standard practice and they will NOT pay for our locks to be changed!! They still have our key over 48 hrs after our house came off the market and there i no sign of the returning it!! The area manager was rude and told me he wasn't going to argue with me - this is because he wanted me to say - oh, ok, don't worry, lie, cheat, allow strangers into my house and it's fine, thank you! We are continuing working with the police, and are also in dialogue with Property Ombudsman as YOPA still have not refunded our money!!!!!