Yopa are cheap but as they say you get what you pay for! The agent was quite unreliable and really didn't seemed interested in doing his job properly. Just wanted to reduce the price (after only a month or so) and soon as an offer came in (which was ridiculously low) started with the usual "I strongly recommend you accept this offer". Plus a few other problems - he lost the house keys, turned up to an appointment - I saw him park outside - then just disappeared so I had to do the viewing myself. Communication was ridiculously slow - the buyer sent a survey with queries and I only got to see it nearly 3 weeks afterwards (after I had contacted Yopa). And after that got no reply from them at all. The fact that they simply don't bother answering emails, or doing any thing to help and they are very difficult to phone gives you the feeling that they don't care about the sales process in the slightest - you know this when even the buyer starts saying "but shouldn't the estate agent be handling this". Yes, of course they should but they don't!!! Sorry but I have to say I am extremely unsatisfied with the level of customer service here. Yes you could potentially save yourself a £1000 compared to a traditional high street estate agent. But then again you could end up £20k out of pocket from being pushed into accepting a bad offer. Either way you will find the customer service poor and frustrating! You will also have to do a lot of the house selling yourself!