What went wrong? is the question above when you click on one star... How about EVERYTHING?! I have to write this review to balance out the 5-star review I posted right at the beginning of this sorry fiasco, which was based on the agent assigned at the start, who was excellent. Soon afterwards, he left suddenly and we were assigned a new agent - and that's when everything began to fall apart. The new agent - Neill - never made contact, never answered any messages on the hub, never even viewed our property even though we had paid for the viewings package - in fact, the one time he did respond to a message on the hub was to ask me to text him instead! Viewings (as few and far between as they were) were being confirmed by the agent but not communicated to me, I had to conduct my own viewings because Neill was doing his own caseload plus the caseload of the first agent who left, so he didn't actually have time to do any viewings at all! I requested a refund of the £300 for the viewings package, which I did eventually get, but I still wasn't happy, because when I contacted my named person at Yopa to reduce our property so that it would appear on the newly-reduced listings, she neglected to tell us that there was a 2% threshold for this, so our property did NOT appear on these lists and when I called to ask why, she then told me there was a 2% threshold and my only option now was to reduce it by at least 2% of the NEWLY REDUCED price I'd already changed it to! When I made a complaint about this, I was offered a further refund of £150 as a 'sorry' - but this error (or deliberate ploy?) of theirs could possibly have cost us a sale. I honestly think they don't give a damn what price your property sells for, as long as they get their money and get it off their hands. We are now going with a high street agent, who will charge commission, but will actively market our property, including carrying out the viewings and communicating with us. I only wish we'd just done this from the beginning. My advice is - don't try and save yourself money by going with Yopa or any other online, fixed-fee agency - you won't save money if they're prepared to let your property sell for any old price! Find a high street agent that only charges 1% (there are quite a few of them) - paying 1% of a decent price for your property will still leave you with more money than paying a smaller fixed fee to an agency that is happy to sell your property for peanuts. DON'T USE YOPA!!! It's just a pity there isn't a NO STARS option!