Buyer - poor service & communication. We were chased constantly by Yopa sales support team for updates on where we were with paperwork, exchanging etc. And it turned out the seller wasn’t even ready with their property to exchange despite us hurrying to get funds moved and contract signed. The sales support lied and said everything was ready but the Solicitors emails were down. The next day we found out their funds hadn’t been moved or contract signed. When we put our foot down and said we would consider our options they got it sorted. Come to the day before completion and we didn’t know still how we were collecting the keys as they don’t have a traditional office in the area. Tried emailing the sales contact we had all along, no reply (I wonder if this is because we said they had mislead us to believe the seller was ready and that they weren’t doing their job!) Tried calling too - then called the central London Office to be told the number no longer exists that we used 5 days previous to that! No plan was put in place - the local agent wasn’t aware and when it was pushed to him he said he was too busy to meet to give the keys! I wonder what would have happened if we hadn’t asked what was happening. The concept of Yopa seems great but it doesn’t work - will definitely avoid in future.