SHOCKING! DO NOT USE YOPA. Our Agent initially seemed lovely - she talked the talk and said everything we wanted to hear. The advert took 4 days to go up on Rightmove (not 24 hours as promised) and when it was up the photos were horrendous (over exposed and badly taken) and the floor plan was totally inaccurate. I tried to contact the Agent for four weeks with NO REPLY. Not to messages or emails or Voicemails. Finally I get through to YOPA and am told my Agent has not worked for the company for 3 weeks?!! I am then told it will take 15 days to look into my complaint. Today - they phoned to say they have looked into my complaint and agree it was a service failure! They offered £150 compensation (I paid £860 upfront) or to put my property as a Featured Property. I had NO agent. Poor photos. An incorrect floor plan. NO communication for 4 weeks and no one bothered to tell me my Agent didn't even work there anymore!? Complete shambles. Would not recommend at all. And DEFINITELY do NOT pay up front. They get their money and do nothing at all.