Only leaving 1 star because no star is not an option. They were very keen until they got my business, advisor said the local agent has been in business for decades and knows the market very well. Agent came and took photos with a tablet, horrible quality, we had to hire a pro photog to retake the photos. That worked because soon after that we hadc our first viewing after being on market for a month without any interest. On the day of the viewing the agent missed the appointment, didnt show up on time to show the property to the buyers, I did it myself even though I paid for a package that included agent showing the property to buyers. Nevermind. The worst thing is that they tie you in a contract where you use their conveyancing team or you pay a penalty of £300. They like to keep it a secret though, I only found out about this after our house was sold through a lot more professional agent and Yopa came complaining about me not using their team. I had a call from yopa before this and we agreed that although nobody told me anything about this clause, I would use them to avoid the penalty after which the person promised they would send the instruction immediately as the buyers were waiting to start the process! Nothing came through obviously, the next time they contacted me with the instruction was after the house was sold and we were already moved into our new home so they took approximately 6 weeks to react!! A joke. I'm raising an official complaint and will do everything to leave a bad review on every platform.