I don’t know the meaning of emergency or repairs anymore. Always customers suffer when something goes wrong - either it’s not covered , not part of policy , it’s not a repair - called this morning to report there is no water in my home ( have a small kid 4years). Had to fight with agent to ask manager to call me as they did not want to send an engineer. My call was at 9am this morning and after 12hours with no water with a small kid am still waiting for an engineer. What a great customer service paying a premium of £32 per month n first time called fir an emergency. No help , no care, no customer service Not worth a single penny