Reported fault with a burst water pipe, would not assign an engineer to fix because the property was empty at the time. So had to call out an emergency plumber at my expense. Reported a fault on my boiler (on a landlord policy) they assigned a third party company who said someone would attend the next day and phone before 10am to give a more precise time, checked with company who said would be there between 12-6pm, then later 3-7pm. Engineer turned up no warning at 22:40 and went away.
2 months ago
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