The system was down, so I could not process the application to the end and had to put the switch to the new provider on hold. I called the Your Repair office and informed the representative what had happened and he told me it had happened to him as well. He was very pleasant and promised to call me back (or leave a voicemail if he couldn't get hold of me) either that evening or the following day so I could activate the account over the phone. However, I did not receive a voicemail, and I had no missed calls, so I assume he did not call me back. I tried the system myself later on in the day and it worked fine, and after that the purchase experience was acceptable.