I had signed up for the home repair landlord service which included a landlord gas safety inspection. It has been an uphill task to have this organised, and I am still waiting 4 weeks later for someone to contact me as promised. When I called about a new problem with the boiler, I was told that the tenant had to contact the emergency number, and not the landlord, but when my tenant called, they were told that my policy was non-existent. Finally when I called again, I was informed that the tenant should not be the reporting the problem but the landlord! by that time, I was told that it was no longer an emergency because of the time delay since the problem started and therefore was not covered by my policy. After a difficult and unhelpful phone call making the case that the delay was not due to my or my tenants fault but rather the wrong information and the runabout from their customer service, I was promised that an engineer would be calling to arrange an appointment. Still waiting 4 weeks later. I given up and cut my losses and cancelled my subscription. I have lost faith in the genuineness of the company. No doubt the service is seamless when signing customers up, but if my experience is anything to go by, I would have serious reservations and concerns about the ability of this company to deliver all that they claim to offer.