After a switch to YourRepair after recommendation, sadly had a run of 3 bad experiences (out of 3!) - a poor quality boiler service (not picking up a number of problems leading to Boiler being condemned within 2 months), then inability to source and make safe a gas leak (subsequently resolved by a private engineer within an hour) and then refusing to help with a water leak from a radiator pipe coming out of the floor (they don't do 'trace' problems) - all in the exclusions...Worst thing is when I cancel my DD and try to cancel the insurance, am told it's a fixed term contract and i need to pay up for the 9 remaining months! Which other insurance company has such a clause I wonder....please make sure you read the terms and conditions carefully is my lesson and not following a recommendation too blindly! Shame as the Customer Service person dealing with my case (Victoria) is trying to be helpful but is being let down in my opinion by a management decision to put money before customer service, sad!