As a follow up they called my mothering this morning law - she is 74 and just lost her husband, she has spent yesterday and last night with no heating as her Husband was the primary contact and this company would not take action until we sent the death cert - this did not stop them taking payments, they said it would be another 24 to 48 hours before they could attend, local plumber was their at 9am and sorted within an hour- your better off keeping your cash in a tin and sorting yourself as this company has zero respect for the customer
6 years ago
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