I've been a customer been a customer of British Gas for an number of years and been extremely happy with their service, but to price increase, I thought I changed (bad mistake!!) to YOURREPAIRS should be renamed WHATREPAIR!! As so far I've made 2 genuine claims and they have both be declined!! 1. plumbing problem - serious leak under the kitchen sink caused by pipe work. Was told by YOURREPAIR I'm not covered!! I then learned I was not covered for drains, although the paper work I printed off and the price I was paying says differently. I then further increased my subscription (£27 per month) to cover drains...now I have a blocked drain, I am NOT covered, as I mentioned a smell coming from the drain...of course if the drain is blocked a smell will develop!!! What am I paying a monthly fee for!!! Lesson LEARNT!! Don't be fooled by all the 4 stars!!