On one property we called out to repair a leak from a boiler. They claimed the boiler needed replacing had sludge was corroded and was exempt according to their T & Cs, and would not repair it. The policy was cancelled, British gas went out to the same boiler a few days later and repaired the boiler with a new pump seal in twenty minutes. Another property had a few call outs, for a bathroom light switch and a blocked toilet, so they wanted to add a change mid policy to add £60 excess to every claim. Communication is appalling, you can't email them, only one way, them to you via 'support tickets' and if you phone them they will claim to have reports that the property is substandard, to justify adding an excess retrospectively, but they will not provide the report. Avoid this company they are absolutely useless and don't deserve to be around much longer.