I would have given zero stars if that was possible. As my thermostat was not working I telephoned YourRepair. I was advised to check the batteries otherwise I could be charged £90 if the engineer found they were dead. I replaced the flat batteries with new ones, installed correctly, and called back for an engineer. The engineer arrived on a Saturday afternoon and tried telling me that the batteries were dead. I made him press the edges correctly so that they lit up showing that they were new. He then tried telling me they were in the wrong way round. I showed him that I had followed the diagram and also said that I put them in exactly the same way as the old ones. He then said that I needed a new thermostat and as he did not have that one on board he would try and get one that afternoon, otherwise he would phone me back the following Monday or Tuesday afternoon to arrange to fit the thermostat. I waited and waited but no phone call. Tuesday afternoon I received an email from YourRepair stating that I must pay £90 as, words to the effect of, the call out was not necessary. Well, at this point I phoned and complained pointing out that my thermostat still did not work. They agreed to send an engineer back again and that the company "Omega" would call me to arrange an appointment. I insisted that I did not want the same incompetent engineer. It took ages for "Omega' to get back to me and when they did, they said that the same engineer would have to come back to put the problem right. At this point I was so angry and felt so strongly about not having that same engineer back in my home that I cancelled the direct debit and the engineer visit. YourRepair said that the contract was for 12 months and if I did not pay up the remainder they would pass it on to a debt recovery agency. Cancelling the direct debit does not cancel the policy. Begrudgingly, I have paid up the remaining 3 months of the policy because I do not want to get into a legal battle with this company. So, I will say this: Whilst, the telephone people are very polite and helpful, the boiler company that they use are not good (useless in fact). I don't know what the engineer was playing at, but I would not trust him or that company with my boiler or anything to do with it. Do not use YourRepair.