Terrible service. The engineer supposedly serviced the boiler, and left. We suddenly realised that even thought the central heating was turned off from the wall, the radiators were on full. I called Dave the engineer who told me that it's nothing to do with him and that the switch must have stuck and advised me to try switch the whole system off. This seemed to work, so we went out, but on our return we found that the heating had come on again. Called Dave back but no answer. Called Your repair customer service, to be told that it may take 48 hours to get another engineer out. Had a call the following day, from Your Repair offering to send an engineer as long as we paid a £60 excess, because they felt it was not due to them. I did get a call from Dave who said i should remove a cover and hit a box on the system and that he would come and check it out on Monday. He Never showed. I had a call from a manager today again suggesting that they were not at fault and that it was just a coincidence. I mentioned that surely the engineer should have checked that everything was working before he left(Due Diligence), but apparently not. This rip off company will not get another penny from me. I've owned my property for 12 years and always had the boiler serviced through British Gas and never had an issue. I found these clowns on a comparison website. AVOID LIKE THE PLAGUE 1