Boiler broke down and requested engineer. This was easy enough on their website. Engineer appeared on Monday 19th Aug, an hour late despite having a 2 hour window to arrive. He advised that I needed a part for my boiler and would re-schedule appt. Didn't hear from him again, I tried calling and texting as this was his preferred mode of contact - and no response. I called Your repair head office on Thursday 22nd Aug and they advised that the would contact him, but had to leave a voice message. They asked me to wait a few hours for response. Heard nothing. I called them on the Monday Morning, gentleman on line was really nice and advised this was acceptable and would re-arrange another engineer. Engineer text offering 10-12 on Tuesday 27th, I advised that I didn't have anyone to be in but was more that happy for him to enter property, he could chap my neighbour to let him know when he was in and leaving. I did however manage to get my daughter to sit in. No engineer showed up between 10-12, so I message and they advised that he was running late and would get the engineer to call me. I then had to text him at 13.37 to tell him my daughter could no longer wait. Still no response from them. Think I have made a mistake choosing this company