Avoid at all costs. Our heating failed during a cold snap. They couldn't send a engineer for two days so we froze. They charged £60 quid up front. When the guy did eventually turn up he had very few tools and then said our "installation was faulty". He said it was our fault for putting towels in the airing cupboard blaming these for the faulty three way valve. He took a photo then disappeared - no work was done. Several hours later we received an email saying our claim had been rejected. We didn't get a refund or our heating fixed. We phoned British Gas and signed up for their service plan - they came out the next day and replaced the faulty part. He then inspected the entire system and certified that it was a bona fide installation and would be covered by the policy. This took fifty minutes. Heating restored. Today we got a phone call at 750am demanding that we reinstate our direct debit. I told them of our experience and put the phone down. I then got an email threatening to send the outstanding 12 months balance to debt collection. Unbelievable Debt recovery by a shameful company I left a bad review for this awful company previously after they failed to fix out central heading last winter. Their "engineer" turned up with no parts of tools and condemned our central heating system saying it was all our fault. Silly us had used the airing cupboard to store bathroom towels which was blamed for a failed three way valve. We paid sixty pounds for nothing and were not offered a refund. British Gas turned up the next day and fixed the issue no problem. They simply replaced the part and certified the system as safe. But it gets worse. Despite several requests to cancel my account after their failure to provide a competent engineer, I was contacted by CCI debt recovery in May demanding money for a service that I had already cancelled verbally. I paid up - 167 quid for nothing. Again I tried to cancel the contract - but was told it would run for a year and I would have to pay. So today I get another demand from a debt collection agency - CCI for 217. No phone calls, no letter from yourrepair - just a debt collector. For about 400 quid in total I have received nothing and can't cancel their contract. This company is a disgrace and not to be dealt with under any circumstances.