Avoid this company they try to get out of any call outs they can. I had a boiler that was working and after the gas safe was carried out and passed it then didn't work and they refused to send a engineer saying the boiler wasn't working when they arrived? How do you carry out and pass a gas safe and service to a boiler that isn't working? Now I have a gas safety certificate but no hot water or heating and have been paying for boiler and heating cover for 23 months, meeting all the requirements one of which was paying privately £600 to have the system flushed. Do not waste your money with this company.