Claim rejected! Having read the other reviews, I am not surprised. We had to PAY £60.00 for an engineer to come and look at our faulty boiler. The engineer came and 'found' a faulty part and provided a report. Your Repair said they wouldn't cover the part 'as the heat exchanger can only be effected by sludge, scale or corrosion, we have been unable to proceed with the repair'. I queried why they hand not identified the 'sludge, scale or corrosion' just over a month ago in September, when they carried out the annual service, and cleaned the boiler or advised me to clean the system as per their terms and conditions. Their response was that we 'confirm that "Cleaning the boiler at the time of servicing" refers to the boiler casing'. We had the part replaced independently and it wasn't broken at all. Our independent engineer provided a report saying the heat exchanger wasn't broken and there was no sludge, scale or corrosion in the system, he located the issue and fixed it. So we have paid monthly for cover and an additional £60.00 to have a problem misdiagnosed and addressed which has been very costly for us.