My advice would be NEVER to take a policy out with Your Repair. Those people who have already taken a policy out, beware to read the small print very carefully as they will find any excuse to reject your claim. You would be better to have no insurance at all and pay reputable tradespeople as situations arise. I am paying a lot of money for 2 separate polices and have had two reasonable claims rejected. The first we were without heating or hot water for 2 weeks during the coldest 2 weeks of the winter back in November and ended having to buy a new boiler with no help from Your Repair. Your Repair made a diagnosis of ‘sludge’ in the system, without actually assessing the system. We had an independent plumber come to thoroughly assess the system (as should have been the case with the YourRepair plumber) who found that the problem actually was not with sludge but Your Repair refused to acknowledge the report. The second was a claim for a minor mouse problem which was rejected because the mouse was sighted on Wednesday and I reported it on Saturday. I have to continue paying for these 2 policies for another 6 months even though they have failed to provide the service that they led me to believe I would receive. Furious! I was with Homeserve before and had a much better service, so will be returning to them once these policies run out.
5 years ago
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