Your Repair did everything possible to delay and finally refuse to help with a simple drainage problem that was clearly simple and easy to remedy. Their sub-contractor turned up 3 times without the correct tools to remove a manhole cover and when everything finally exploded, they refused to help further. There as nothing in the T's and C's and my solicitor even tried to engage to assist as he said I had a clear argument. There is no defined escalation procedure and they were unwilling to help. If you want Home cover, there are many other firms who are much better and cheaper than Your Repair !!