Joined yourrepair this morning for landlord cover (boiler/electricity etc). Asked twice if I would be covered from today and was told yes, so cancelled my previous policy. Low and behold a few hours after my tenant calls to say that there's no hot water. When she calls Yourrepair they tell us that there's a two week period where they can't offer you any service. I ask them to listen to the call where I was told twice that I'm covered from today. The agent that I spoke to (Brook) then says regardless of what you were told this still stands!! So she's saying even of we told you that you are coverd today, you're not! I asked for a manager to listen to the call which I'm told may take 48 hours whilst my tenant has no hot water. The fact that she was not surprised that I was told this and that she would not accommodate what had been agreed says a lot about this organisation. I'm waiting for a manager to call me back as I feel this was miss sold.