Repair man was sent out quickly enough however when he found fault and had part available to fit within 24 hours this was refused by your repair and instructed I had to wait for the manufacturer to do the repair due to cost so no hot water or heating now until they contact me which is said to be within 2 working days so that will be the whole weekend with no heat no hot water and another 2 days after weekend living with my son who has a life threatening illness and needs to be kept warm and clean Very very very disappointed when pleading with your repair to have a heart over the cost they still refused it’s freezing in my house