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Stephanie Connolly
PLEASE STAY CLEAR OF THIS TERRIBLE COMPANY I was contacted by this company who deceptively claimed to be 02 Business Centre. I was asked whether I wanted to reduce my monthly payments as I was paying for two contracts, myself and my daughter. I was advised that switching to a business account would save me money and I was also offered an upgraded phone. I assumed I was talking to 02 and would have had no reason to think otherwise. I was sent a contact but when I received it, I was very concerned to see that I would be paying £30 extra for my two contracts when the whole point in switching to a business Account was to save monthly costs. it turned out that I had not been speaking with 02 at all and when I tried to call 02, I was horrified to learn that my two accounts had been cancelled and taken over by a company called Your Mobile (Plan.com)!! I spoke to My Mobile expressing my anger and they denied lying to me, even though I had a colleague with me at the time who heard the whole conversation. I was very. angry because I would have to pay a huge amount to 02 to cancel the two contracts early!! I was then told by Your Mobile that they would cover the early cancellation fees. Well to cut a long story short, Your Mobile did not pay the early cancellation fees and when I cancelled their contracts, within the 90 day period, they are now coming after me for over £5,000!! I lost my Mum while all this was going on and I cannot express how much stress and anxiety this has caused me! Please take care!!
2 years ago
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yourmobile.com has a 2.4 average rating from 88 reviews

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