Switched provider to their “business” side of my provider told them I needed an upgrade they said I could take out in 6 months At 6 months when my service and internet barely works I asked for upgrade they said 18 months! Now at 18 months guess what… I’m not entitled to an upgrade because my tariff (£80) is too high So I pay too much for an upgrade? So I’m stuck with an old phone they didn’t provide and a 3 year contract costing around £1000 a year for 3 years! I’ve asked for all recordings with them telling me the date my upgrade is due and they only have a recording of me accepting their terms apparently PLEASE ATAY AWAY