If I could give this company zero I would! After being with them for nearly 10 years (signing up with them when they were ‘one direct’ and a small business like myself) they have obviously grown and in the process lost all customer awareness. The Customer Service team is so scripted it feels like you’re talking to an AI Bot! When I finally got through to my account manager, she sent me a sympathetic email but was no more helpful than the Bot. They insist on signing you up to 3 year contracts (EE Business ONLY ask for 24 months maximum, prices are lower, customer service better) when we all know that small businesses, especially at the moment, are being squeezed by the government and changes to finances happen frequently. They should understand this and support their customers because at the end of the day, if I survive in business, I can pay their invoices. When my expensive contract finishes in 24 months I will be looking elsewhere. I never write reviews but I felt compelled this time after two days of getting nowhere with ‘Lanie’ @ ‘Your Mobile’