Zaful's returns process is not only misleading with a contradictory policy but also illegal (at least according to UK law). Their returns/warranty/refunds policy clearly states that you have 14 days AFTER receipt of the goods to return your items at no extra cost (this is known as the 'cooling off period'). It also clearly states that the only exceptions are for things like underwear, swimwear, perishable items and DVDs. However Zaful basically bargain with you and reinterpret their own policy in order to keep your money. They will tell you: 1. You can return unwanted items but will only receive a refund if the item is defective or they sent you the wrong one. 2. They will give you a partial refund if you send the items back, but you'll need to pay for shipping. 3. Okay, you can have a full refund, but you'll need to pay for shipping. I haven't got any further yet but I am determined to get my £87.70 AND free return postage. They are reinterpreting their own policy which must be illegal even in China.