Every time I ordered from Zaful I had an issue. Whenever I need to return or exchange something it is the hardest most complicated process for no reason. I spoke with customer service on the phone today about this issue, since the online support team are not helping me what so ever online. They just copy and paste the same response and do not even try to work with you. The lady I spoke with on the phone HUNG UP ON ME while I was speaking with her because she got frustrated with me and was just as unhelpful. This is the WORST service I have ever seen from a company. This company is the most unprofessional company I have ever dealt with in my life. I will never buy from Zaful again and I will make sure I tell everyone I know to never order from here and waste their time and money. Additionally, the clothing is made very cheap and the sizes are never accurate. If I could leave no stars I would.