I troed to order something from Zaful, and i could’nt be more unsatisfied.
I dont feel like i was heard, and there were many issues with my order, incluning:
1.i chose «order now, pay later» in which i did not get any kind of way to pay, on the website nor by mail, and the mail only said «order will be shipped when we recieve payment» which was impossible.
2. When i asked them about payment, they told me to wait for over a week because they had sold out an item i had ordered(??) so i said id wait.
3. When i came back the date they told me, I got told that another item i had ordered was not available. At this point i got very annoyed, it has now been a month since the order was placed. But i tried to be polite and nice and i said this was bad service, but i still asked if there was any way i could pay for and recieve the available items.
4. The response to this was «there were issues with your ordered so your order has been cancelled.»
5. When i now check the website, the items i ordered are all available, and they have been all the time. This either means that they never show when things are not in stock, and they would rather tell customers after they have ordered that they have to wait a long time (even when paid extra dor shipping» or option 2; they lied to me.
I have ordered things from this website previously, and i were pleased, but i doubt i will ever do that again, even though i was very excited about what i had ordered and waited in glee at the start.
I was trying to be understanding and nice the whole time, but i recieved no sign of understanding or helping abilities. The only thing i got from this, was when i first came to them, and they gave me a 10% discount. This would have been nice, but i used a 20% discound on the order if i remember correctly, wich is now lost. I said i was really doubting the worth of paying full price when i got told there were still problems after i waited. Im just really sad about this, i did have the best intentions.
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