COMPLETE SCAM!!!!
If I could rate minus stars I would. I haven’t heard a thing in two weeks with no tracking available at all, it was only when I received a text message from DHL 14 days later, it said I have to pay £31.71 for Hong Kong customs tax. It had been sitting there for two weeks, it hasn’t even left the place it started in!
I ordered from the website which said “free express delivery on orders over $98” .....not exactly free is it!
Also it didn’t give me the option to get rid of this “free delivery” upon checkout so I had to go with it. When it comes to reading the unbelievably small print in all their FAQs it said “those who select express delivery option at checkout will incur an increased customs tax” - how on earth is this fair?
Some of these were presents for my sister during lockdown and I now no longer need them. You can’t refund until you receive the item and send it back (which you have to pay for delivery and customs tax again! So £60 to receive Thai and send it back! JOKE.
Never again. Stick to the trusted ones - miss guided, boo boo, Zara, silk Fred everyone!
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