I had some items to return as they were not as advertised or ridiculously sized. Firstly, they offered a refund of a third of their value to not return them but give them to charity. When I refused, the refund was increased slightly. I refused again and returned the items to Spain but still didn’t get a full refund because the exchange rate they use is not correct. All this discussion has taken weeks. They state that “customer satisfaction is their top priority” - don’t believe it !!
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