AVOID, at all cost! I ordered through zalando a couple of items as they had a sale on and prices seemed reasonable. But what I did not expect was that only half of my order would come to me and the other not be shipped. Initially it was shipped as two different packages, one from Hugo boss which came in timely fashion with all products in it. The second came from a zalando warehouse and only contained two of the five items I was meant to receive. After raising this dispute with their team I was informed to sign legal document as well as send over my ID, which was unusual but I complied in order to get this sorted promptly. After they finished their investigation, which was a short one, they concluded that their warehouse confirmed they shipped it. Which sounds ridiculous as they package only had two items and no way of knowing if any human errors could have occurred on their behalf. Also another ridiculous point they made was I should have shown the courier what was inside the box as prove, but how should someone expect to be ripped off by a major retailer. They said they could not offer me a refund and I should report this to the police as it’s a case of theft. I paid for the items and I should receive it, it is not my responsibility to chase this up with other authorities especially when the fault was not mine. I strongly urge that if you’re reading this, do not order from zalando as they would do all they can not to provide you with the right service &compensation. I will not be ordering from this company again.