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Anonymous
A terrible service and then very unhelpful. We ordered a tracksuit for my son. it said 2-4 days and yet 2 weeks later we have heard nothing ! So I checked and it seems they returned our parcel. Okay, so far maybe it could be down to the courier but then when I emailed them we just get an reply saying there was a problem and they can't resend it. So I contact customer service and basically it seems like they never had the items and just made excuses. Terrible all round. Do not recommend at all
3 years ago
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Zalando has a 2.2 average rating from 115 reviews

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