There is still no signs of my order and no update from Hermes?! Enough is enough! You can send another pair URGENTLY please. We have waited and wasted the last 48 hours on top of previous 4 days of waiting for the supposedly lost driver to do his next day delivery? expecting a delivery THAT HAS CLEARLY BEEN STOLEN by Hermes staff! I wasn't surprised by the lack of professionalism from Hermes, as per usual, this is only another out of time frame delivery, but, I was expecting much better aftercare services from Zalando. YOU HAVE HAD MY PAYMENT FOR OVER 10 DAYS NOW and still showing no signs of urgency?! Not initiated contacted me in one single occasion?! You have my contact details, why am I not getting updated? No option to escalate my enquiry either as staff said we don't transfer calls to managers... I am fed up and feel like I have been scammed! PS: definitely not on the right track to make our world a better place by treating customers with this much disregard and disrespect ! You should focus on customer support and also change courier! The customers are not always right! but you are not even trying!? Many Thanks for such a waste of time and money As you can tell by my review, I have had enough of all this pucking bullock between Zalando and schitty hermes delivery company! There surely is a way to get through to someone who gives a puck to solve this cluster puck of a display you and hermes have been conducting!?? Pucking put me in charge and with Hermes gone, all of this would have been avoided... This wasn't even your fault to start with! You send the order within 24h of me placing the order and now getting a bad name by association with useless funts! (And now showing your true colours through their lack of commitment) Feel free to call me on 017** *** *** or 077** *** *** (preferably landlines as network coverage is not great in our area.) Regards