I was scammed by Zalando. As long as you buy and they cash, its all good. Once you need customer services, the problems start. I have purchased a pair of jeans from Boss, but the quality was really bad and they rip off. Zalando promised me a refund. They told me that hey have transfered half of the money and they will transfer the rest after they got the jeans. The money never came. They want me to prove that I dont have the money. My bank confirmed it and I also sent them my monthly transaction. It was not enough, they want a stamp from the bank. The refuse to investigate further. I also got not massage, as I usually do, that they have received the jeans. As I can see it is something that they do on regular bases. Very disappointing and frustrated to be scammed like this.