I had ordered in the month of October £609 and till date am waiting for it . Zalando says its been delivered and has attached an image of just the boxes . The day the order was being delivered i was at home itself and no one knocked nor called me and later after some minutes o received email saying your order is delivered. I went out to check but there was nothing. I contacted customer service and they sent me legal statement to sign and send back . I did send it with all necessary information but no response. Its like almost 4 times they asked me to send same information again and again. After few days i get email saying your parcel is delivered and you cant be entitled for a refund. This is totally unacceptable as its your right for a refund if the parcel is not delivered. Zalando has poor delivery service. I have lost my £609 . Zalando tries to scam with people money. Guys please be aware don’t use this online scam for shopping .