ZALANDO IS SCAM!!!! Like other reviewers, I really wished I had read these reviews before spending my hard earned money at Zalando. There seem to be a trend that returned parcel never arrives at their warehouse which is rather convenient and a big scam. I provided all the necessary evidence that my parcel was returned and the tracking shows it arrived safely at their warehouse, I was asked to sign a legal statement and send a redacted ID all of which was duly actioned. I sent tracking details and photos of package. They still state that they cannot process my refund. What more can I do, this is my worst experience of online shopping. I will not be pushed over or part with my money without a fight. Zalando do the needful and refund what you owe. Evri are very reliable and the tracker shows that you got the parcel back but do not want to refund the money back to your customers. I am £200 out of pocket due to your daylight robbery. Zalando must be brought to books. Like every other customers have mentioned, they simply say they can't process the refund without giving reasons or next steps. I can't believe this is allowed to happen in 2023. Scam! Scam!! Scam!!! If you value your money and sanity, please DO NOT shop at Zalando.