“I had an incredibly disappointing experience with Zalando. I ordered snow boots, and not only was I not notified when the item was lost, but when I reached out to their customer service team via chat, I was treated very poorly. The representatives were unhelpful and dismissive of my concerns, leaving me feeling frustrated and undervalued as a customer. This lack of communication and poor treatment is unacceptable, especially for an online retailer. I would not recommend Zalando based on this experience and will be hesitant to shop here again.”
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