Contacted Zooplus Customer Service due to a missing delivery and a lack of update by the courier.
I can't thank both Zooplus Customer Service Administators enough.
On first contact the administrator raised an urgent request with the courier to provide an update on what was happening to our delivery.
On second contact the administrator advised the courier had lost our order.
The administrator then raised a duplicate order yesterday afternoon and it was delivered to us by 11,00 am today.
What a fantastic proactive response by Zooplus.
Thank You.
4 months ago
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